Privacy Statement

Our Commitment to your Privacy

The primary care providers and staff at Caroline Family Health Team of Burlington (C-FHT) are bound by law and ethics to safeguard your privacy and the confidentiality of your personal information. The appropriate collection, use and disclosure of patients’ personal health information is fundamental to our day-to-day operations and patient care. We strive to provide our patients with excellent medical care and service. C-FHT employees and those who act on behalf of the team, are accountable for maintaining confidentiality and privacy of all information collected, accessed or disclosed during and after their employment or professional contact.

In order to provide health services to you and plan your care, C-FHT needs to collect, use and disclose personal health information about you. You have a right to know how we collect, use and disclose your personal information. You have a right to expect that we will use all reasonable means to keep your personal health information accurate, confidential and secure.

What is Personal Health Information?

Personal health information means identifying information about an individual relating to an individual’s physical or mental health (including mental health history), or the provision of health care to the individual. The personal health information that we collect may include, for example, the patient’s name, date of birth, address, health history, a record of a patient’s visits, the records of treatment provided during those visits, payments or eligibility for health care, organ and tissue donation and health number.

Electronic Health Records

Patient health information is to be maintained in electronic health records that are password and firewall protected. The software allows for monitoring by health professionals identified as involved in a patient’s health care.

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