Virtual Clinical Visits

Virtual visits are new to us because of the state of emergency.

Description

  • We use video and audio technology so we can see and hear each other 
  • We recommend you be in a quiet place for your virtual visit so that others cannot overhear the session (unless you want to include others in your visit – please tell us who is with you)
  • You will be asked for details of what is happening and your health history – these questions may be very personal and sensitive
  • Details of your virtual visit will be recorded in your health record just like in an in-person visit
  • We will not make a recording of the virtual visit. We ask that you not record the visit either.
  • We may ask to take photographs if necessary to treat you – we will tell you before we take any photograph

Limits

  • Virtual visits are not appropriate for emergencies – please call 9-1-1
  • We may not be able to have a virtual visit with you if we need to touch you as part of the examination
  • Time may be limited based on the availability of our staff during the pandemic
  • This service may not be available after the pandemic – we may need to end it at any time

Privacy

  • We have taken appropriate steps to preserve your privacy based on this emergency situation
  • However, we cannot provide you with the same guarantee of security and confidentiality as if you were seen in person
  • Our staff who are doing the virtual visit may be working from home because of the pandemic – they will also try to find a quiet place away from others in their household

Risks

  • It is possible there could be a problem with the technology and your session could be cut short or interrupted
  • The quality of the video or audio may not be good enough for a health care provider to assist you virtually or could negatively impact the quality of the care you receive